Why Performance Management Matters?

It is no lie that when many managers think of performance management the first thing that springs to mind is extra work for little gain. However, whilst performance management may seem like an additional task, an effective performance management system will benefit an organisation in the long run.

Performance management can help organisations to increase:

  • Employee retention
  • Team and leadership productivity
  • Team engagement
  • The streamlining of the organisation’s finances
  • Alignment and connection between leaders and their teams

Performance management is a sure-fire way to measure the productivity and progress within an organisation of any size and it shouldn’t be seen as more paperwork, but a chance for teams and their leaders to have an open and honest channel of communication. Whilst, traditional satisfaction surveys and end of year reviews are popular, they focus solely on individuals and aren’t always the best way to fully understand the inner workings of a team and, therefore, where the organisation stands against its goals. Whilst these kinds of measurement tools focus solely on the individual, the PCS tool focuses on the organisation as a whole, measuring at every level – individual, team and organisation

The PCS tool is based on over 30 years of research into high performing teams and focuses on driving productivity, improving team climate and demonstrating the value of each individual within an organisation.

Employee turnover is one of the biggest challenges that organisations can face, so it’s vital that you demonstrate that you understand the importance of the individuals within your company. Whether they are a leader defining company strategy, a manager responsible for overseeing it, or the team who execute the deliverables, they must all feel appreciated in order for a business to prosper. Sadly, many organisations continue to do themselves a disservice by not acknowledging their people – losing money in the process.

Through anonymous surveys, the PCS tool allows organisations to demonstrate the value of their staff. By uncovering data from both leaders and the individuals within the team, PCS highlights any gaps in perception and provides tangible data for areas that are performing well and those that need focus and improvement. From here, managers can act on this data, improve productivity and, in turn, company climate.

When implemented well, the PCS acts as a dashboard for an organisation, helping to predict peaks and troughs in its output and climate. In providing early warning signs, the PCS tool allows managers to make adjustments within their teams and to their management style to avoid unnecessary costs.

To find out more about the PCS tool and the impact it can have on your performance management process, call: 01395 262 231, or email:

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.