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Research

The PCS Model – Research Validated

The PCS assessment format and question set have evolved over 20-years of practical use.  

PCS supports the improvement of team performance based on a wealth of research undertaken by some of the foremost academics in psychology and organisational development.

The link between individual’s motivations and team performance is both intuitive and evidence based.

For more information, you can download our Academic Research overview here.

PCS Academic Validation

In September 2020, we undertook a piece of research with the Impact Lab (a collaboration between the University of Exeter, the University of Plymouth, the Met Office and other Southwest research organisations) to investigate the statistical validity of our current PCS Pro question-set.  The project concluded that the current 54 questions have a high correlation to the segments that they’re measuring and when overlaid with decades of team performance research, PCS provides a good assessment of the climate within a team or organisation.

In keeping with our business principals of responsiveness and innovation, we’re currently exploring, with our research partners, opportunities to tune the question-set, how we gather data and how it is interpreted in PCS Pro and PCS Lite. 

If you would like to discuss any aspect of the validity of our system or the research that underpins our approach to measuring climate, please contact us using the contact button below.

 

Ongoing Research

We are constantly looking to enhance our product and the field of culture and organisational climate research.

We have a number of pieces of live research and work with a variety of organisations with
the aim of the continuous improvement of PCS.

Take the next step to improving performance and wellbeing in your organisation and contact us or book a demo today.

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Practitioner Area

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

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Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

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Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

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Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.

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