It’s All About The Data

We all know the phrase, “knowledge is power,” which makes it all the more surprising that so many leaders continue to rely on their own intuition rather than gathering the hard facts about their business. As the wise Sherlock Holmes once said, “It is a capital mistake to theorise before one has data.”

Data is not just for scientists, it is a vital component for all businesses. Being fully informed puts a leader on the front foot and armed with the knowledge to make better decisions about their business.

Mike Bloomberg,  the entrepreneur, philanthropist, former mayor of New York City and 2020 candidate for US President is a firm believer in the power of data – “There’s a saying I brought with me from business to City Hall and my foundation: In God we trust. Everyone else: bring data.” 

At PCS, we are big believers in the power of data. Our tools and system are founded on data. They provide invaluable insights to understand, measure and improve culture, team performance, engagement and leadership capability. Equipped with facts, leaders can define the actions required to find solutions to the issues that they face. Without the facts, they can only guess.

In his recent article, Mike Bloomberg explains, “Data helps uncover problems, reveal their nature, and point the way to solutions.” Bloomberg provides explicit examples where data has informed his public policies and made irrefutable improvements to people’s lives (such as improved air quality or healthcare). But on an everyday level, data can inform decisions in the workplace that can improve the environment and climate. If you know the pain points for your team, you can work to remove (or at least reduce) them and increase the happiness of your employees. Improving staff satisfaction and engagement helps to motivate teams and maximise their performance. That, in turn, boosts your business’ productivity and drives results.

To quote one of our contented clients, Katherine Bourke of South West Growth Service, “[PCS] is simple to use and really insightful and gives us measures; and when you can measure something, you can make difference to that.” This reinforces that idea that knowledge is power, and Mike Bloomberg’s statement that “you can’t manage what you can’t measure.”

Why continue to work in the dark? If you’re ready to arm yourselves with the data you need to measure the climate in your organisation and gain detailed insights that will inform your decision-making to target change in the appropriate areas, we at PCS can help you. Our diagnostic tools and system can transform your organisation. Get in touch to find out more

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.