Passionate about people and performance, our dedicated team are here to help you get the best from PCS for your organisation.

Gordon Mackenzie


Gordon is a highly regarded change agent, HR/OD Consultant, leadership & team specialist and Executive Coach and was a founding Director of PCS Ltd.

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On leaving the Royal Marines in 1992, Gordon set up and led a highly successful Training and Development enterprise for the NHS before joining an International Management Consultancy where he focused on Organisation Change and Strategic HR. 

A Fellow of the Chartered Institute of Personnel and Development, Gordon has an MBA from Warwick Business School.  He is the author of PCS.

In his spare time Gordon is a passionate diver and photographer and loves nothing more than to be underwater exploring remote coral reefs or swimming with sharks.

Nicky Dunn

Business Development

Nicky started her career in recruitment and ran her own successful agency based in Exeter, priding herself on honesty, integrity and professionalism. Her passion is connecting people and understanding the dynamics of people and what makes them a good team. 

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Nicky loves to keep active and enjoys adventures, whether is paddle-boarding, kayaking, running, tennis or skiing. 

Rebecca Scarrott

Head of Marketing

Rebecca has worked in marketing & communications for 19 years and is passionate about working for values-led organisations. Her love of the sea has seen her work with many international yachting brands including Clipper Ventures Plc, Brittany Ferries and Dee Caffari’s Vendee Globe campaign. 

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She’s travelled the world working on conservation and humanitarian projects, including delivering aid with ShelterBox International. A qualified coach, Rebecca believes in empowering people to lead with purpose. In her spare time, she can be found on or in the sea, gardening or cycling.

Toby Ellison

Business Development

Toby initially worked in private fund placement and mergers & acquisitions at Deloitte and since then, has specialised in executive search at two leading London boutiques. 

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His track record spans investment, value creation and investor relations professionals, their advisors and the leaders of the companies they invest in. His first career was at sea in the Royal Navy, leading teams, people and operations after which he completed an MBA at Cass Business School, London.

Mike Payne Director

Mike Payne


Mike is an experienced Director and has held a number of challenging leadership positions ranging from leading Royal Marine Commandos; specialist high-performing teams in a fast-paced commercial environment in the City of London; Senior Management roles with charity Help for Heroes and latterly as a Coach, Facilitator and People Developer.  

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He now focuses on enhancing organisational health and strength by helping people to find their performance and leadership potential.

He has a BSc (Hons) in Human Biology, a post-grad Diploma in Strategic Leadership and Executive Management; Senior Awards in Leadership & Management and Human Resource Management.  He is also a qualified management coach and mentor; has a Professional Certificate in Teaching in the Lifelong Learning Sector; is a PRINCE2 Practitioner and a Practitioner in the Management of Risk. Mike is currently based in the UAE – with his wife and four young boys – and enjoys rugby, fishing, cross-fit and country pursuits.

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Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.