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How Covid Drives Transformation

Like many organisations, Covid-19 hit us like a truck. As a team of coaches and entrepreneurs, we quickly transformed our processes and systems to cope. It soon became clear that in the upside-down world of Covid, there was opportunity. We had time and space to innovate. How could we enhance our system to better support customers dispersed by remote working? 

We hit fast-forward on our system development activities and our new interactive reporting system, iPCS, was born. 

For those of you not familiar with PCS, we use on online survey-based tool to measure team and organisational climate. These are the key influencers of leadership performance and wellbeing. The results from the survey are compiled in a report, which until now, had been presented in a PDF document. 

Customer-led innovation

We always work closely with our customers and Practitioners and listen to their feedback. As a result, it’s been an ambition of ours to transform our primary product into an interactive, web-based tool for a while. We wanted to make it easier for customers to access, interpret and share.  

And that’s exactly what iPCS does – present data, graphically and in tables, that’s easy to interpret supplemented by interactive reference and training material. So, for example, let’s say the report reveals a low ‘climate score’ in the ‘Goals’ segment of the PCS wheel. Simply click the segment and access a whole host of resources and video content on how to improve the climate score in that area. 

Designed with remote working in mind

For our HR and L&D customers, iPCS is a dream in these remote working times. We generate a personalised URL that takes you directly to your report and set of reference and training material. This can be shared with team leaders or teams wherever they are located. So, any interventions or training required as a result of the report, are at your fingertips without the need or cost of external interpretation. 

For our Practitioners, iPCS provides the data you need to create robust coaching and training interventions and of course, the option to share the data with your clients. We also have the traditional PDF version of the report if you’d prefer to deliver your own content and training interventions plus the ability to download interpretive guides.  

Larger organisations and our Strategic Partners have the option to tailor-make the training and reference materials inside the report to fit with their own training and L&D agendas. This makes measuring climate scores a seamless part of wider corporate L&D programmes. 

All in all, iPCS is a step change that we can confidently say will benefit our customers. Although Covid has bought many challenges to the business, it’s also made us focus on what our customers really need right now. 

Try iPCS for yourself

If you’d like to demo iPCS for yourself, please do get in touch. We’d be happy to walk you through the new report and help you understand how it can transform team and leadership performance for your customers or in your organisation. 

Click here to book your demo.

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Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

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Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

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Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

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Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.

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