Are You Using the Right Tools to Deliver Better Performance for Your Clients?

Managing performance is important in any organisation.  Some specific business circumstances and activities increase scrutiny of performance related issues and risks.  These can include mergers and acquisitions, major change programmes or succession planning.

In other cases, a drop off in the levels of productivity, customer satisfaction or profitability can cause organisations to question whether their human capital is being managed effectively and whether people at all levels are sufficiently engaged.

These are often instances where an external consultant is called in to add specific and impartial expertise.  The value of the input you can provide as an external consultant will be heavily influenced by the diagnostic and analysis tools you select.

The Performance Climate System (PCS) is one of many tools at your disposal. However, it’s focus on the critical link between an organisation’s climate, engagement at all levels and operational performance sets it apart. It highlights crucial gaps between the engagement levels of leaders and their teams across six key segments of performance.

Delivering Value

Our belief is that the client’s requirements and the nature, size and complexity of the assignment should always drive the choice of performance management tools. For some assignments PCS will be perfect, either on its own or alongside other tools.

This is why we don’t insist that our practitioners either buy a licence or sign up to a predetermined number of campaigns. You have complete freedom to use PCS when and where you believe it will add the most value to your client assignments.

PCS assists in the diagnosis of performance issues and risks.  It helps organisations to understand what really drives their performance.  Based on the insights provided by PCS, consultants can help their clients plan exactly how and where improvements are needed and to target their interventions and investment effectively.

Talent Identification

PCS also pinpoints individual leaders who are best at creating a positive climate, engaging and motivating their teams. Evaluation is objective and provides both a quantitative and qualitative basis for identifying development needs.

By using the PCS tool you can help your clients achieve increased productivity, improved ROI and reduced costs. At the human level it helps organisations work intelligently to boost employee engagement and wellbeing, whilst cultivating more successful leaders.

To be a PCS practitioner you need to become accredited, which you can do through our comprehensive e-learning programme. Find out more about the training and the professional support you will receive. Once you are accredited, ordering your next PCS campaign is quick and simple using your practitioner login.

Zac's Challenges:

Zac’s tech business is growing rapidly. He’s gone from being a developer with a good idea to now overseeing an ever-expanding team. Zac knows that in order for the business to grow successfully, it needs to stay true to its founding values and his staff need to feel valued and engaged. Zac wants to understand if he and his team are on the same page and he needs to do it quickly and cost effectively.

Zac's PCS Solution

Zac decides to use PCS Lite to get a quick temperature check of how his team are performing and what they think about the business. The PCS Lite report quickly surfaces the fact that his team have lost sight of the organisation’s purpose and goals. Zac realises that he needs to improve his on-boarding processes and help orientate the new team members better in the company culture and vision. 6 months later, Zac uses PCS Lite to check his new onboarding process is working; concludes that the growing team are much better aligned to his vision and are generally operating in a more positive working environment.

Annabel's Challenges:

It’s Annabel’s job to help the Partners in the firm manage their clients and ensure they’re consistently adding value. Recently, Annabel has been asked by one of the Partners to find a tool or framework that the consultants can use to benchmark new clients looking for team and leadership improvement programmes. It needs to be cost-effective, established and reputable and able to be branded with the firm’s own logo.

Annabel's PCS Solution

Annabel recommends PCS Pro to the Senior Partners as it provides an objective measurement of team and leadership climate against which the consultants can build performance improvement programmes. PCS has a good track record, academic validation, excellent training and customer service, so she’s confident that it’s the right tool for the firm’s consultants to use.

Sarah's Challenges:

Sarah has to keep across the multiple training and development needs in the organisation and do it within a tight budget. Recently, Sarah’s been asked to design a L&D programme that improves the staff retention rate and helps staff feel more engaged with the changes happening in the organisation, not least the shift to more flexible working.

Sarah's PCS Solution

Sarah uses PCS to measure how different teams across the organisation are performing and look at any patterns which suggest the need for organisation-wide, leader or team training. Sarah notices that all teams and leaders have a low climate score in the Processes segment. Sarah knows that allocating budget in this area will improve performance. She works with the Senior Management Team to review the organisation’s processes as they transition to more flexible working and designs a training programme to support staff in the transition. She’s helped staff to feel supported, acknowledged and engaged which ultimately drives performance. 

Jim's Challenges:

Jim’s client has a team that’s not performing as well other teams in the organisation. The team has a high staff turnover, sickness and the lack of cohesion is impacting the team’s wellbeing and performance. Jim needs to get to the bottom of why this is happening and design effective coaching interventions which can generate tangible results for his client.

Jim's PCS Solution

Jim uses PCS Pro to measure / benchmark how the team and leader are performing across the 6 segments critical to team performance – Goals, Roles, Processes, Adaptability, Connection and Resilience. He can immediately see the disparity in Goals, Processes and Connection between the leader’s perception and those of her team. He uses this information to build a coaching programme designed align team and leader. After 6 months, the team seems to be more settled and productive. Jim remeasures using PCS Pro – the results show the client the effectiveness of his coaching intervention.